Training: Service Excellence Training (23rd April-27th April)

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A four days Service Excellence Training  conducted by the Experts from Singapore to Airport Agencies including Officiating Secretary from MoIC(Ministry of Information and Communication)  and Director of Immigration at DoAT (Department of Air Transport) conference hall ended successfully today.

some of the content learned by the participants were: 

  • Principles of Customer Service
  • Enhancing Organisational Success with Customer Service
  • Key Features of Excellent Customer Service
  • Making a Great Impression
  • Different Kinds of Customers
  • Meeting Customer Needs
  • Catering for Diversity and Disability
  • Understanding Customer Perceptions
  • Legislation on Customer Service
  • Regulatory Bodies
  • Customer Protection, Representation and Redress
  • Customer Perceptions
  • Elements affecting Customer Service
  • Conduct of Customer Service Personnel
  • Appropriate communication technologies
  • Oral and Written Skills
  • Correspondence in Customer Service
  • Responding to Customer Complaints
  • Handling Challenging Situations and Customer Behaviours
  • Customer Service strategies in handling special customers
  • Teamwork
  • Building Customer Loyalty

Source : social media